Process orchestration
Long-running workflows with branches, human steps, and monitorable runs—ProcessFlow on your tenant.
Product
Tealfabric runs the process across your systems
Orders, jobs, shipments, and cases cross POS, ERP, CRM, ticketing, and email. When work lives in spreadsheets and inboxes, cycle times slip and ownership disappears.
Tealfabric is a governed operations platform: connect your stack, execute with people and governed AI agents, and prove what happened—with human approval before risky steps.
The gap
Why operational work stalls
Each application manages its own slice. Running the business—fulfilling orders, delivering services, moving goods, closing cases—crosses all of them.
Status lives in five places
Teams reconcile POS, ERP, CRM, and ticketing by hand when numbers or owners do not match.
Handoffs depend on people
Email, spreadsheets, and chat carry work that should run as a repeatable process.
Automation without proof
Scripts and zaps run without approval, audit, or a single place to see what executed.
Platform class
Business orchestration and automation
Tealfabric brings together what analysts group as BOAT—Business Orchestration and Automation Technologies: process orchestration, enterprise connectivity, customer-facing surfaces, and agentic automation under governance—in one runtime.
Enterprise connectivity
Governed integrations called from processes and agents—not disconnected zaps.
Operational surfaces
WebApps for intake, partners, and customers—backed by the same process engine.
Agentic automation
Agents and AI steps inside the run, with human approval before sensitive execute.
You do not need the acronym to buy: start with one production workflow—intake, an exception path, or integration recovery—then expand on the same tenant. Customer & vendor intake workflow.
What is Tealfabric?
Tealfabric is a governed operations platform that runs business processes across people, AI agents, and existing business systems.
- Who it is for
- Operations leaders and platform owners in retail, services, logistics, manufacturing, and professional services—teams with intake, fulfillment, cases, or handoffs across POS, ERP, CRM, and ticketing.
- Replaces
- Scattered iPaaS tasks, inbox triage, spreadsheets, and copilots that cannot safely run integrations under policy.
- See it in practice
- Customer & vendor intake →
- Category definition
- What is a governed operations platform? →
Demo
See the platform in action
A one-minute walkthrough of the governed runtime—workflows, integrations, and operational data on one tenant.
Tealfabric — Product demo
Architecture
One layer across the customer lifecycle
Tealfabric is where handoffs between CRM, ERP, and support actually run—coordinating systems, people, and AI as work moves from sale to support, without replacing your stack.
Capabilities
What the platform does for operations
Four jobs Tealfabric performs—before you need to learn product module names.
Connect your systems
Keep every system working as one operation.
Your business already has the applications it needs.
Tealfabric connects CRM, ERP, portals, and data platforms so information moves without manual re-entry.
- CRM
- ERP
- Service management
- Customer portals
- Identity systems
- Data platforms
- AI agents
Information moves automatically instead of being manually re-entered.
Coordinate work across teams
Move work from sales to delivery without emails, spreadsheets, or status meetings.
Customer work rarely stays inside one application.
Onboarding, fulfillment, and support resolution span multiple teams—Tealfabric routes tasks, approvals, and escalations in one flow.
- Tasks
- Approvals
- Notifications
- Escalations
- Cross-system actions
Work keeps moving without manual coordination.
Govern operational execution
Move faster without losing control.
Automation without governance creates risk.
Every workflow can include approvals, permissions, and a clear record of what ran:
- Approval gates
- Role-based permissions
- Audit trails
- Policy enforcement
- Human review
Teams move faster without losing control.
Enable safe AI operations
Use AI inside operations—not beside them.
AI should assist operations, not bypass them.
Tealfabric gives AI agents controlled access to business processes. AI can:
- Collect information
- Prepare actions
- Analyze data
- Recommend decisions
- Execute approved tasks
Faster operations with accountable AI.
Example
One customer process, start to finish
A single workflow shows how Tealfabric keeps work moving across the systems and teams you already have.
Sales wins the deal
Closed-won data triggers onboarding in Tealfabric—not a manual handoff email.
Customer record created
CRM is updated and a shared operational record starts with everything delivery needs.
Delivery activated automatically
Tasks, owners, and due dates route to the right teams without re-keying.
ERP and billing updated
Provisioning and billing systems receive governed updates under your approval rules.
Support context prepared
Delivery history and commitments are available before the first support ticket.
Customer notified
Status and next steps go out from one process—not three disconnected tools.
Renewal monitored
Expansion and renewal milestones stay on the same operational record.
AI flags delays
Agents surface blocked steps and propose actions—people approve before anything executes.
Components
How Tealfabric works
Product components that deliver the operational model above—on one tenant.
ProcessFlow
Workflows that span the tools your teams already use.
Build processes across teams, systems, and AI agents—from deal close through delivery and support.
- Customer onboarding
- Vendor onboarding
- Change management
- Service activation
- Incident resolution
Datapools
One operational record across the customer journey.
Instead of duplicating information across systems, Datapools maintain the shared context every handoff needs.
- Consistent information
- Reduced synchronization issues
- Improved visibility
- Better AI context
Trace AI
Every decision and action on the record.
Track process execution, user actions, AI actions, system interactions, and approval history in one place.
- Compliance
- Auditability
- Root cause analysis
Integration layer
Connect to existing systems without replacing them.
Tealfabric complements your stack—CRM, ERP, and ticketing stay in place while work runs between them.
Explore Integration layer →
AI
Integration recovery assistant
Controlled · Playbook: failed-sync-retry
Approval onAccount: acme-ops
Ask about sync failures, alerts, or controlled retries…Send
Simulated conversation — connections run only after human approval
Governed AI in practice: alert → triage → human approval → controlled execute
Fit
Built for operational-heavy teams
- Retail, services, logistics, manufacturing, or professional services operations
- Multiple systems (POS, ERP, CRM, WMS, ticketing, email)
- Intake, fulfillment, or case work that crosses teams
- Pressure to add AI without losing control
- Audit or approval requirements before integrations execute
Solutions
Outcomes and proof live on Solutions and Use cases
This page explains the mechanism. For business outcomes, comparison to traditional automation, and design-partner pilot metrics, see Solutions. For reference workflows by operational area, see Use cases.
Adoption
Start narrow. Expand when ready.
You do not need every capability on day one. Most teams begin with one production workflow—then add governed AI, portals, and operational data on the same tenant.
Not sure where you fit? Use cases · Compare approaches
For builders and operators
Build, secure, and operate on the same tenant
Developer APIs, governance, and observability—when you need depth beyond the operational model.
See one customer process run from start to finish
Walk through one operational workflow on a tenant—then map how work moves between your systems and teams.